1 hour ticket response
We are focused on supplying a quick and proper response to every tech support ticket submitted by a customer. Our knowledgeable client care team representatives will review your inquiry and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average support ticket response time has proven to be 20 minutes.
A First–Class Customer Service
Our technical support engineers possess enormous experience in the shared web hosting plans sector and are qualified enough to provide a prompt solution to your problem. If, however, the problem at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a developer or system administrator for additional assistance.
An Easy–to–Navigate Help Center
In the Site Control Panel you can find an intuitive Help section where you can get quick tips on how to use our hosting services. You can get the answers to your inquiries in our F.A.Q. database, see more details in the web hosting account management articles or check the step–by–step video tutorials.
