Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your help requests will be responded to in no more than one hour after the ticket or email was submitted. If your issue needs additional assistance from an admin, we’ll direct the ticket or the e–mail to the person on duty, right away and we will leave a comment to let you know that more time will be required for discovering a solution. Furthermore if you order our Optional Admin Services package, all of the server management tasks included there will be carried out whenever you choose.

  • Top quality support service

  • A First–Rate Customer Care Service

  • We will be at your disposal 24x7 to reply to any inquiries that you may have with regard to our Site Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also require support tackling server administration procedures, you can have a glance at our Optional Admin Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Site Control Panel with a comprehensive knowledge base, which offers extensive explanations of all its features and functions. In addition, we have made in–depth video tutorials that will further instruct you how to perform a particular task or troubleshoot a frequently encountered issue. All the educational articles and the video tutorials are readily accessible from every Site Control Panel section through the Help and Videos buttons located in the top right corner.