The accessibility to the customer and technical support that a shared web hosting company offers can tell you a lot for the services that they offer too. In the event that you can use just email messages or tickets, you have most likely come across a reseller and not the website hosting supplier. If this is the case, you'll probably have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for extra help. If the provider offers you different means of communication with quick response time which are available at any time, they are almost certainly the top provider, not only a reseller. Therefore you will reap the benefits of prompt assistance and top-notch support because they will have immediate access to the servers where your account will be created. No matter what the problem - sales or technical, it is always better to be able to contact your hosting company right away by using your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

All of our shared web hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting services well before you make a purchase or you are an existing customer and you have a question or some issue, you are able to contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical matters or any troubles that need longer time to investigate and deal with. In contrast to a number of other web hosting suppliers, our trouble tickets have a guaranteed maximum response time of only one hour, so whatever your issue is, it'll be resolved in a timely manner and you will not waste days to have something fixed.