You'll find plenty of shared web hosting companies on the market, but the majority of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you'll have via this channel of communication may vary depending on the provider - some provide professional phone support, while others offer basic and customer support only as some issues are more time-consuming and it's quicker to be resolved with a ticket, particularly if the issue needs to be escalated. Still, it's good to know that you can contact your hosting provider since there are many small-scale issues that can be managed easily and in a timely manner with a call, not mentioning that you'll be able to get more info regarding the services before you become a customer.

Phone Support in Shared Web Hosting

In case you decide to take advantage of one of our shared web hosting plans, you'll be able to talk with our customer support team over the phone for 14 hrs every day. We will help you choose the most suitable plan for your sites as we are aware that it's better to discuss these matters with a live person. In case you already own an account, we're able to help you with all of your sales/billing questions as well as general issues, even with some tech situations which do not require too much time or escalation to an administrator as it is more appropriate to open a support ticket for time-consuming matters so as to have the entire correspondence in one place. We now have phone numbers in the US, the UK and Australia, so you can call the one you prefer and talk with our representatives.