If you’ve ever got any queries with regards to your web hosting plan or if you face a problem with your websites, you’ll need to touch base with the web hosting company’s help desk support team. It may not make any difference how fast they’ll respond if you have a general question, but an issue like a thwarted web app update, for instance, may result in your website becoming broken or invisible on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. In case you offer services or goods online, any downtime will affect your site in an undesirable way and you can lose existing or potential visitors. A lot of hosting providers, especially resellers, reply to trouble tickets and e-mails within 24 hours, but in the online space this is far too long, as visitors will hardly ever go back to a website that’s not functioning properly over prolonged time intervals.

One-Hour Response Guarantee in Shared Web Hosting

If you are using one of our shared web hosting plans and you’ve got an inquiry or experience some challenge, you can touch base with us 24x7x365 by posting a client support ticket or by sending an email and we will make certain that you obtain a response in less than sixty minutes. If the issue can be solved, we’ll do it before we respond to you, whereas in case there is something that you need to do on your end, we’ll supply you with all the necessary info – what workable solutions to try, what settings to check, etc. Typically, you’ll receive an answer within half an hour max, so waiting around for hours or even for more than one day to get assistance is something unthinkable. Our 1-hour reply time guarantee applies to any question that you may have – billing, technical or general.