A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It's an efficient way to receive some information about the website hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the lower chance of errors any time you exchange information like usernames or domain names, the faster response time as the communication is live and the fact that you don't have to stay on the chat constantly - you're able to do another thing while the agent examines the issue in question. In addition, you will be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Web Hosting

Together with the telephone and ticket support, we offer live chat support as well. You will be able to contact us every day, including holidays and weekends, and we can give you more info about the shared web hosting plans that we offer if you are not among our customers yet, or about common and billing questions when you already have an account. Though for solely technical matters you will need to open a trouble ticket to the tech support, because such issues will require more time to be dealt with, you may still get in touch with us on the live chat for some tech info. For example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you plenty of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.